Thrifty Car Rentals

Thrifty Car Rentals

Thrifty Car Rentals is a very big car rental company that rents over 90,000 cars with more than 7,500 employers worldwide. They operate in more than 1200 locations in 64 countries, including in-terminal rentals at 86 US airports, off-terminal rental services at 57 additional airports, and at all major airports in Canada. Thrifty is owned by the multinational parent company Dollar Rent a Car (Dollar Thrifty Automotive Group); Thrifty has its locations in more than 84% of the airports in the United States.

Challenges of Thrifty

The online reservation of Thrifty has been growing at http://www.thrifty.com. Thrifty has adopted new methods for upgrading customer contact solution like MCT call allocation and load balancing system and a generic, rudimentary e-mail distribution system

Results

From its new customer contact solution Thrifty is reaping a wide variety of quantitative and qualitative benefits. Now any customer calling in the thirty toll-free numbers of has the option of self-service through the interactive voice response (IVR) to obtain rate information.

There are also certain provisions in the thrifty.com website for helping the customers, like the Need Help button that will be available at only certain times during the rate inquiry and reservation process. If a customer clicks on the Need Help button, a screen appears before him asking if s/he would like to speak with a Thrifty customer service representative via phone or live Web chat. On an average Thrifty receives 200 to 250 e-mail inquiries per day and mainly relies on its eight web-based agents to also respond to e-mail requests for assistance.

If somebody books for a rental online then s/he has to accept the conditions set up in their agreement.

Rental Period In Thrifty

Thrifty Car Rentals may agree to extend the rental period but not more than 30 days. If a customer takes a car for rent from the thrifty car rentals and fails to bring the vehicle back on time that means the customer had broken the conditions of the agreement. They will charge the daily rental rate they had published according to the place from where the vehicle is rented until they get the vehicle back.

Responsibilities of the customers

The customers who takes a vehicle for rent has got some responsibilities towards the Company. Like:

a) The keys and the vehicle must be looked after with care when the customers are not using the vehicle. The vehicle must be either locked or some security device must be fitted to it. The vehicle must be protected from all sorts of bad whether and care should be taken to make sure that correct fuel is used in the vehicle.

b) The customers are responsible for all sorts of damages caused to the vehicle, the damages can be caused either by hitting low-level objects, such as bridges or low branches.

c) Customers mustn’t sell, rent or dispose the vehicle or parts of the vehicle and also should not give anyone any legal rights over the vehicle.

d) The customers must not allow anyone to work on the vehicle without the permission from thrifty and if they give permission, they will give a refund that too if the consumers have a receipt for the work.

e) The customer must alert thrifty if s/he finds any fault with the vehicle.

f) Whoever rents a car from thrifty must bring the vehicle where they have agreed, during the opening hours displayed at that place.

g) The customer needs to pay reasonable costs of repair if the vehicle has been damaged whilst in his care.

h) One must check that none of his/her personal belongings are left in the vehicle before giving it back.